In response to the coronavirus outbreak, Disney has announced the closure of Disneyland Park and Disney California Adventure. Disney has already closed the parks in Shanghai, Hong Kong, and Tokyo and Disney World and Disneyland Paris closed shortly after.
Sleeping Beauty Castle
The parks closed beginning the morning of Saturday, March 14th, and were initially currently scheduled to remain closed until the end of the month. Disneyland Resort Hotels remained open until Monday, March 16th, so guests had time to make necessary travel arrangements. Initially, Downtown Disney was to remain open during the park closure, but Disney later announced that it would be closing March 20, 2020.
On March 27, 2020, Disney announced Disneyland would remain closed “until further notice.”
Disneyland has released information for guests who have already purchased resort stays, vacation packages, made Advance Dining Reservations, and more. Here’s what guests can expect to receive as far as refunds or future use of tickets, experiences, and more.
Disneyland Annual Passports
Disney has released the following statement for Annual Passholders: “All Annual Passholders who have Passports that are valid during the closure period will have their Passport expiration date extended based on pass type and level of access due to the impacts of the closure.” The new extended date will appear on the Passholder’s Passport account before the parks reopen. EDITOR’S UPDATE: On April 2, 2020, Disney announced that Annual Passholders will be eligible for partial refunds if they have already paid for their passes in full (should they so choose), and Annual Passholders on the monthly program will have payments waived during the closure. Find the full details here.
Disneyland Annual Passholder Information screenshot
Originally Passholders who participate in the Monthly Payment Program were to continue to make payments as currently scheduled; however, on April 2, 2020, Disney announced that, moving forward, they will be delaying monthly payments for Annual Passes until the parks reopen and will issue refunds for any payments made between March 14th and April 4th.
Disneyland Annual Passes ©Disney
Reservations made by Disney Flex Passholders be cancelled during the closure with no penalty.
Room-Only Resort Hotel Reservations
Guests can cancel room-only hotel reservations for stays scheduled during the closure dates for a full refund. In order to receive a refund, guests can call (714) 520-5050.
Disneyland Website Screenshot ©Disney
The policy also states that if guests are unable to reach a Disney cast member before their check-in date, “guests will not be penalized or assessed fees for cancelling your Disneyland Resort hotel room reservation after your check-in date.”
Vacation Packages
Guests are also able to cancel their Disneyland vacation packages for visits scheduled during the closure, if booked through the Walt Disney Travel Company, for a full refund — excluding any third-party products and fees.
Disneyland Hotel
Again, guests can call (714) 520-5050 to receive a refund. As with room-only reservations, the policy states that guests will not be penalized or assessed fees for cancelling their Disneyland vacation package after the scheduled check-in date.
Dining and Activity Reservations
Guests are able to cancel dining and activity reservations during the closure at any time for a full refund. This includes reservations for Dining, Disney Princess Breakfast Adventures, Savi’s Workshop – Handbuilt Lightsabers, Droid Depot, Disneyland Resort VIP Tours, and Bibbidi Bobbidi Boutique.
Savi’s Workshop ©Disney
According to the policy, if a reservation is scheduled during the closure, guests will not be charged a fee and will automatically receive a refund if the reservation is not cancelled.
Special Event Tickets
Disney states that “Guests will be refunded the purchase price for any separately ticketed special events that were planned during the closure.”
80s Nite at Disneyland
If guests have purchased special event tickets for an event scheduled during the closure, they will automatically receive a refund within 30 days, and don’t need to contact Disney.
Disney California Adventure Food and Wine Festival Special Event Tickets
Please note that the Special Event ticket refunds also include Special Event tickets guests may have purchased for the Disney California Adventure Food and Wine Festival.
Screenshot from Disneyland website
As noted above, guests will receive a refund within 30 days, and do not need to take any additional action.
Disneyland Resort Operations Statement
The above information is provided by Disney on the Disneyland Resort website, where they’ve also listed the following statement that the closure is taking place “in the best interest of our guests and employees.”
Disneyland Operations Update
We will keep you posted on these and other developments going forward.
We here at DFB have been tracking the steps that Disney has taken around the parks to prevent the spread of Coronavirus. You can learn more about that here.
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Hello- has anyone asked about any refunds for the 3 day so-cal passes?
Soooo sad! I purchased Disneyland and California Adventure park hopper tickets for my March 14th visit. This would have been my first time back in 34 years and my daughter’s first visit to the original (she has only known WDW and we are big Disney weirdos). I will not be able to get back there at another date. Can I get my money back for the tickets? About $600 worth for three days. A Disney Gift Card with no expiration would even be great. This way I could use it in FL or in the stores. Being customers that visit at least twice a year to WDW I would hope they be kind to their guests.
Meghan, Disneyland’s info says the so-Cal resident ticket will be extended day-by-day for each day Disneyland is closed. I hope this helps!
Thank you!
What is going to happen with our Food and Wine passes we purchased? Will this be extended or refunded?
Felicia, no word on this yet.
I had 6 tickets for the wine seminars during the DL Food & Wine festival.
They handle those reservations not Disney.
They’re refunding my money.
ShowClix
(888)718-4253
[email protected]
Oops!
ShowClix handles the Food and Wine reservations
I bought 3 2 day park hopper Disneyland tickets that I was supposed to use the end of March. Theses were bought thru [email protected]. can I get a refund? They expire 1/21 but dont know if I will be able to use by then. Thanjs. Melanie
We purchased reservations for March 17 and 18 through Disney and tickets for the 18 for six of us. Published from Disney stated refunds would go back to original charge card within 7 days. I have seen nothing from Disney and no refunds or rebooking offered.
What’s the deal? I’m very surprised!
Melanie, you should call Disneyland to find out!
I just spent an hour and a half on hold jut to be told the 10 tickets I bought could not be refunded, were only good until the date printed September 2020 if the park is even open, or used toward the amount of another ticket. It is disgusting that during a time like this a refund is refused and the date isn’t even lengthened. During this time people could use the extra money since they aren’t able to work. Completely disappointed and will not be spending my money going to these parks again.
I was relieved to hear that they were going to refund special event tickets. We had tickets for Disney After Dark: Villains Nite, and about two weeks ago, they told me I’d have to give them away – that they were going to reschedule it. I could not get a refund. But it looks like they changed that policy. The tickets were not cheap, so I am glad I will be able to get my money back.
Thank you for the info.