In light of the current temporary closures of both Disneyland and Walt Disney World, Disney is providing options for Annual Passholders on both coasts for guests who have paid for their Annual Passes in full and for those who participate in the monthly payment program.
Disneyland Annual Passholder Magnet
Earlier this month, Disney made it known that Passholders in both of the above categories would have new options presented, and today sheds a little more light on how Passholders can choose their preferred path.
The processes for Annual Passholders have been updated on both the Walt Disney World website and the Disneyland website, and we’ll take a look at options below:
If You Have Paid In Full
Automatic Extension
If you have paid in full for your Annual Pass, your pass will automatically be extended for the number of days the parks are closed. The new expiration date will be reflected on your account prior to the reopening of the parks. (You do not need to take any action for your Pass to be extended.)
Disney World website screenshot
Alternative: Partial Refund
As an alternative option, Annual Passholders who have paid in full are eligible to receive a partial refund for the theme park closure period.
Disneyland website screenshot
In order for Walt Disney World Annual Passholders to request this alternative, the Walt Disney World website states that Disney World Annual Passholders may contact VIPASSHOLDER Support at (407) 939-7277.
In order for Disneyland Annual Passholders to request this alternative, the Disneyland website states that Disneyland Annual Passholders may contact Annual Passport Member Services at (714) 781-4567.
If You Are on the Monthly Payment Program
Automatic Waived Payments
Disney previously announced that all upcoming monthly payments for Annual Passholders participating on the plan would automatically be stopped and waived starting April 5, 2020. (Additionally, payments made between March 14 – April 4, 2020 will be automatically refunded.) Payments will resume on the Passholder’s typically scheduled payment dates upon the reopening of the parks. In this automated process, the pass expiration date will NOT be extended, and the Pass will expire on its original expiration date. (You do not need to take any action for this option.)
Disney World website screenshot
Alternative: Postpone Payments to Receive Extension
As an alternative option, Annual Passholders on the monthly payment plan may choose to postpone their monthly payments through the remainder of the closure period. Payments will resume on the Passholder’s regularly scheduled payment date upon the reopening of the parks, and the pass will be extended by the number of days that parks are closed, with the new expiration date appearing on the Passholder’s account prior to the reopening of the parks.
Disneyland website screenshot
In order for Disney World Annual Passholders to request this alternative, Disney asks that Disney World Annual Passholders contact VIPASSHOLDER Support at (407) 939-7277.
In order for Disneyland Annual Passholders to request this alternative, the Disneyland website states that Disneyland Annual Passholders may contact Annual Passport Member Services at (714) 781-4567.
Annual Passholders contacting either number are asked to be aware that heavy call volume is anticipated, and patience is appreciated.
To find out more about how the current closures are impacting Disney Parks around the world, you may visit any of the links below.
More Disney Park Closure Details and Info
Click HERE for the All Latest Updates
Disney Parks Closure Extended “Until Further Notice.”
Should I Cancel My Disney World Vacation?
Disney’s Closure Timeline and What It Could Mean For Disney’s Reopening
Your Disney Trip Was Canceled -- Now What? DO'S and DON'TS to Cancel, Get Refunds, and Reschedule
Disney World and Disneyland Closure Questions Answered!
Are Disney World Restaurants Really Just Firing Everybody?! It’s Much More Complicated Than You Think
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Are you a Disney World or Disneyland Passholder? Please let us know with a comment.
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Thanks for sharing this. I just wish that they let us request refunds on the internet instead of having to call and wait. Since we can renew online I’m not sure why we couldn’t get a refund online. For the Star Wars run refund they automatically emailed us our refund in the form of a Disney gift card.
What about international passholders? Calling isn’t an option for us unless you have alot of spare time in the middle of the night and money to cover the phone bill! We need an online option.
Any word on how this will work if the extended days in the pass ends up in a black out period???
Our passes are due to expire at the end of May. If they extend them into June/ July we’ll be black out anyways.
I am a Disneyland annual passholder. I think it’s great that they are doing this.
I called on Thursday about the refund and to get some clarification on if we still would be able to use our annual pass at WDW In October. The cast member stated that there will be an email sent to annual Passholders at the end of the month which would explain the option and I should wait until then.
Then yesterday, I received an email, like everyone else, which just stated the same thing as the website. I tried calling the number again, but I received the message the circuits were busy and to try another time.
I agree with Emma they should be able to add the option to the website instead of calling.
I called today and got through. I requested that my pass be extended. The representative took my information and said that I would get a phone call or an email in a few days and they would let me know what I have to do to extend my pass! I thought that the phone call was what I had to do to extend my pass? We will see. SMH
Was reading your post about the Mobile Ordering and it states Disney still hasn’t perfected it so that those of us with DVC or Annual Passes could take advantage of discounts associated with those options. As advanced as Disney has become, it’s hard to believe they haven’t enabled that option yet.
I thought to share my experience about calling. I requested a partial refund for the park closure period and to just close out my annual pass. Because the passholder number above is much busier than usual, the system is routing calls to the general reservations helpline. I wondered why the system was asking me for my reservation #, trip dates, etc. After about 18 minutes my call was answered but it was by a reservations support CM. Because she couldn’t help with the refund, I had to be put back onto hold and wait for the passholder support CM. After about another 15 minutes I was reconnected, this time with someone who could help me. Surprisingly, the system won’t allow them to just issue a refund. The CM essentially had to take down my information and put in the request for a refund as an “escalation” support request which requires manual review by a supervisor. She said that I probably won’t hear back until after the parks reopen, and that I likely would receive a call from them about this. This is a bit surprising because based on the information above I would have expected this to already be a more defined, efficient process. But in any event I just wanted to share this here so any others in my situation would know what to expect.
I am an annual passholder paying monthly. Money was taken out of my bank account in March and April. No payment taken out in May. No refund yet for March or April. When will those refunds be coming? I will have to take a serious look at renewing my pass when it expires in December.
Ellen, we’re not sure when the refunds will completely go through. We did learn earlier today that Disney World has started issuing refunds for March fees for Annual Passholders. If you’re concerned, try reaching out to do Disney.
Ellen/DFB Sarah, when I called in April to request a partial refund for the remaining time left on my AP, the CM told me that they wouldn’t likely be doing anything on AP’s until the parks reopen. Even though the existence of the process was mentioned on Disney media and seemed straightforward, the way they were handling it then seemed very uncertain to her. She had to take down the request for the refund and enter it manually and get a supervisor’s approval. They will also extend AP holders passes for the total number of days the parks are closed (so roughly 3.5 months). The person who could approve the refund for me was furloughed. Assuming nothing has changed I think we’ll need to wait until July for our refund.
Kris R., thanks for sharing!
My husband and I have annual passports for Disneyland. We had paid in full. After our passes kept getting extended out further, we decided to get the partial refund, since we’d get extended into our blackout dates. So, I called Disney. The CM noted we wanted the refund. Our passes formally expired on May 31. Now what? I have no proof I talked to anyone. We never got an email about this and we have no clue how much money we will get or when. Oh, and the credit card we used was stolen , so we don’t even have that card and I was told on the phone that the money would eventually have to be refunded to the original card, even when I told the person it had been closed. Swell. Anyone have a time frame or amount regarding any of this?
Pam, sounds like you’ll need to poke the Disney bear on this one, as I have become fond of saying. The folks you talk with might not have the info you need, but keep checking!