Disney World’s new Park Pass Reservation System was set to go live this morning and should now be open to guests with existing hotel reservations.
Magic Kingdom
Today, ONLY guests with existing tickets and hotel reservations can make a park pass reservation. Annual Passholders WITHOUT a resort stay can make reservations starting June 26th. Then on June 28th, existing ticket holders can make reservations. But, this morning is off to a VERY bumpy start, people.
The Disney World website seemed SUPER-glitchy this morning, leaving a lot of folks waiting while the Seven Dwarfs are “working on it!”
Screenshot From Disney World’s Website
We had multiple team members trying to access the Park Pass System for several hours this morning, and all of them were still experiencing technical difficulties for over an hour — even while other guests were reporting that they’d already gotten their park passes. We keep seeing Stitch “eating” a lot of webpages this morning!
Click here for more information regarding Disney World’s Park Pass System, including our tutorial!
Screenshot From Disney World’s Website
But here’s a little interesting thing we spotted — on this Cinderella Castle error page, you can see they’ve changed its color to pink to reflect its new makeover!
Screenshot From Disney World’s Website
At least we had that little moment of excitement to tide us over while we wait to snag our Disney World Park Passes!
At around 9AM ET, many other guests had already reported getting through to the system, and were giving advice on various social media channels and message forums on how they did it. Usually this included getting to the system via a workaround. At this time many guests still were not able to get into the system.
What finally worked for us was closing all of our current web pages, googling a Disney Springs restaurant, and making a dining reservation, which finally allowed us to actually log-in to our accounts. (Previously, any time we’d tried to log-in to our accounts we had been taken to the “castle waiting” page OR we’d been told that our passwords weren’t valid — something that had also been reported by many of our readers and social media followers.)
Once we’d logged in by making our dining reservation, we were able to click over to the Park Pass page and finally were given the opportunity to make our park passes. For each of our team members this took various amounts of time — some were able to do the workaround easily, but others were timed out several times and had to try the workaround multiple times.
Disney Park Pass Screenshot
Once we were into the actual system, things were smoother. But we’ve heard at least one report from a reader saying that while making park passes for other family members, the system is telling them that a park pass “limit” has been reached. We’d love to hear your experiences in the comments below!
Stay tuned as we’ll be bringing you lots of helpful info today regarding what it’s like to stay at a newly reopened Disney World resort today!
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TUTORIAL: How To Use Disney World's NEW Park Pass Reservation System
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Did you experience any issues with Disney’s new Park Pass Reservation System this morning? Let us know in the comments below!
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Scott, we’re still hoping it’s a glitch that gets worked out. Unfortunately we don’t know anything specific. What an ordeal you’ve endured! Hopeful it gets sorted out for you soon.
Same issue as others. Booked the first day of Theme Park pass for a trip from 10/1-10/9 with no problems, but now every other day from July 11 to 2021 is blocked and shown as full. Beyond frustrating.
I did put a ticket in with their IT department yesterday (after being on hold 2 hrs). I am not sure if that helped me get through the problem of being an AP and not being able to book all days?? But this morning I was able to go in and book all my days.
UPDATE: I got through to a cast member who had heard of a trick to work around the problem, and it WORKED, and he was able to make our remaining reservations for us. It appears that this isn’t yet know by all cast members, so if you call (and wait 3+ hours again today to talk to someone like I did), it might be helpful to know about this so you can tell them about it to try.
The cast member used our reservation numbers (we had to look this up for him) to create duplicate versions of our party in the system, and made the reservations we were unable to get in those duplicate versions of our party; then, he merged the duplicate versions with our regular versions. Complete success!!!
I really hope this can help some others of you circumnavigate this headache. Best of luck to you all!!!
Oh yes, and I tried mine and got them at 5am this morning! Perhaps before others were online?
Dorothy, sadly it seems to have been normal for yesterday.
Glad to hear some have been able to get through to IT. I have been calling continuously since yesterday.
Yes had many different problems but eventually booked a park per day for 6 days the time we are there check in to check out as moving to a different hotel after that for 6 days. Have 14 day ultimate ticket so tried to book more parks for days after check out and it won’t let me says reached park pass limit so can’t currently use the full 14 days of our ticket.
Tried for 2 days to get hold of disney using all methods with no joy. I’m assuming as not in a hotel after a certain date I have to book rest on 28th when it’s for everyone. Anyone with similar issue or info to confirm or not let me know.
Hi Greg, what number did you use? I’ve been getting the run around and have been given several different numbers. Thanks for the insight!
Has anyone figured out how to reserve park pass for more then one day? I have hotel and tickets for five days but can only get park pass for one. I can cancel the park pass and then pick another date but still only pick one.
I have a FL annual pass as well as DVC confirmed reservations for 3 different stays My annual pass expires Sep 8, but since we should be getting many covid 19 days added on, I should be able to get park passes for my trip Sep 29 – Oct 4 Right?
My DVC hotel reservation is already on mydisneyexperience and I’m already check in. My annual pass online still says expires Sep 8. When I try to get park passes it says to link tickets but then says can’t find your tickets. Then I type in account # on ticket and it says already linked to another account. HELP No Disney phones are answering. How do I get my park passes? Thank you
Kate, I think your only path is to keep trying to talk to Disney on the phone or chat. Hopefully they can sort out the ticket issue for you.
I would suggest that if you cannot reserve days today, get up real early tomorrow morning and try. I was able to book at about 5 am this morning.
Ryan, I suspect you’re encountering what we believe to be a glitch that grays out dates on the calendar that are actually still available. I think the only thing to do is keep trying or get in touch with Disney to have them submit an IT ticket. Sincerely hoping any remaining glitches get cleared out soon so things operate more smoothly.
PERSISTENCE IS KEY!!!
If you are calling and getting busy signal continue to hang up and dial again until it rings or picks up. It may take an hour to do so and get through but when you get through DO NOT HANG UP even if u think u been on hold for too long currently over 2 1/5 hours put ur phone on speaker and while charging and leave it alone. Theres over 158 min wait time. I been trying all day finally got through and got all my dates on 2 seperate reservations. The rep didnt hang up until i was able to book all my passes. And he was patient.
For anyone who’s having an issue with dates showing as greyed out, even though there’s still availability, I called the Disney IT support line and the cast member I spoke to was able to identify the problem and book the rest of my passes for me quickly. While I had a hard time getting through to the line, the wait time was under two hours. It seems like getting in touch with them is the best way to go if this is your issue. I had tried refreshing the browser, logging out and back in, incognito mode, and deleting cookies since 6AM CST yesterday and nothing was working. Such a relief to finally have this sorted out! Thanks a million DFB for all your resources and keeping us up to date during this madness!!
same issue – I cancelled ticket had for first day, and was able to get a park for 2nd day NO PROBLEM… but then can’t get more…
BUT 1 child who only has ticket for trip can get all needed, no problems
ISSUE is that we have other tickets in our account, 10 day passes… AND we have package tickets… so it won’t let us get a day at the part… we have TOO many tickets available, and we can reassign them to dummy person/account as some others have done. The Parks are wide open just system won’t let people with anything but a very simple package get passes to park.
I hope gets fixed soon…
Thanks, Beks!
Thanks, Krafty!
THERE IS LIGHT AT THE END, MY DFB FRIENDS – Please read!
First of all, kudos to everyone who’s been patient with the reservation system! I finally got a hold of somebody after being on hold for an hour and a half this morning, I called the Disney website helpdesk. A young lady who helped us was very kind and patient, she explained that the issue is all on their side. Folks, it’s not your fault. What she had to do for us, which some people of already had done is she actually went and had me locked out of the system, created a duplicate of my profile and my husbands, then told me to login, go to the park reservation site, and I saw that there were two different icons for both of us. She told me to select a duplicate she created and then go in and select dates. I was able to do this! She stayed on with me, until I had finished, and then had me log out and she combined everything. I have been able to go in and confirm that I have all seven days booked now. Folks, you’ve got to let them know that this is how it Hass to go. My suggestion is not go through the reservation Desk, but the helpdesk. I hope this helps everybody out there.
First I want to start by saying how much I LOVE your Blog!! Since my first canceled Disney trip in March, I have been a follower. You have the fastest updates about Disney I have found anywhere. So this being my 3rd rescheduled trip, I was bound and determined to get into the parks. I would never have known about the ticket/resort reservation date on June 22 if it wasn’t for you! I never received an email from them. Also, read on your Blog that my resort (Pop Century) would be open during the time of my stay as I thought that if it wasn’t I couldn’t make park reservations.
Like many of you, I was ready to go at 7am (6am CST) with my park choices and knew my resort would be open during the time of my stay. Then the glitch. I couldn’t even log on to my Disney account (using Microsoft Edge) on the computer. So I luckily had the bookmarked the Disney website on my cellphone prior through the internet browser, and that seemed to work. I left that up while I continued to attempt to log in on the computer. Saw the pink castle many times, was timed out, restarted, even saw the space mountain countdown many times. After several hours, I decided to also open a different browser (Google Chrome) . I know that one I always could read the Disney Blog on, but its not compatible with Edge and thought that was why I was having problems. After 3 hours, (with 3 different browsers open) on the computer and cellphone, I was able to make my 6 day Park Passes. It was easy. Victory!
Of course, I verified that I had park passes on My Disney Experience, and everything seems to be all set. However, I am questioning why my Park Pass Reservation calendar doesn’t look like yours? You have a screenshot of a calendar with various colors and choices – resort, ticket holders, annual pass. My screen doesn’t look like that at all. Just a plain calendar, with clickable dates. It doesn’t matter which browser I use, it’s all the same. Any idea why? I did click around on my calendar as people were concerned that there were no available dates, and I see there is availability yet this summer. Good luck to everyone! Thank you Disney Food Blog!!
Everyone try now, I wasn’t able to speak with OIT but mine is fixed and as if 5am this morning I was able to do both my trips and now have passes for everyday! Phew, that was stressful for a min Disney!
Linda, I’m so happy you were able to get what you needed. I think there are a couple of calendars. The colorful one is to check availability, while the blank one you’re referring to is, I think, the one you actually do click to select your date. That one is also a lot larger, I believe. Thanks for sharing your experience!
YES… FIXED…
Problem for me was that I had more tickets than just in my Resort Package… but now it is resolved. I tried to call but never got thru, just busy.
6:45 am today 6/24 went to Disney XP site and was able to easily select my group and get any park any day of our trip.
There is plenty of Park Pass for most days and I expect this problem is mostly resolved… thanks for sharing here it helps to know you are not alone fighting issues alone.
Take Care and enjoy…
Linnea, thank you for sharing your experience!
Mine appears to be fixed as of this morning as well. I was able to make additional park reservations. Yay! On hold for IT now as well (separate issue) after 200+ unsuccessful attempts yesterday. I’m totally fine with a few hours of Disney hold music. Just happy to be in the que. We love DFB and it’s nice to have all of you as a sounding board during this craziness.
Nicole, so relieved for you!
Wer fell in the “wait until June 24th” group. We have tickets for April 2021 at the Polynesian, but did not buy park tickets at that time. Now you can only buy tix over the phone. After 2.5 hours (and 300+ attempts) I got through and spoke to a cast member. She canceled my original confirm and set me up with the resort/tix package. All good right? Not so fast. Now when I go in and use My Disney Experience you can see my new confirmation and cost – so I know it is right – but no where does it say on the app or online that I have tickets. When I try to use the Park Pass System it says “wait a minute – I do not have park tickets.” FYI the email confirm I received does show that I purchased resort and park tickets. However, any attempt of linking the tickets just results in an endless loop of “that confirmation is already linked to me.” So back on the phone I went. Got through after 30 minutes, but have now been on hold listening to Disney music for 2 hrs and 15 mins (and still waiting for a cast member). In total 5 hours and 15 minutes and 450+ phone call attempts and still not done…We watch every episode the DFB Youtube – it is great! However this situation is not making for a magical day 🙂
John, it does sound decidedly un-magical. I hope they get you sorted out soon!
I’m getting my party has reached its park pass limit when I have not made a reservation for that day at all yet. I see from other posts it is a known issue any advice on how to get it fixed? I’ve been on hold with Disney with 0 luck. Help please 🙂
Nikki, some folks said they had better luck going through Disney IT, but I think calling Disney is the only way to resolve it or find out what’s going on. You could also keep trying in the system to see if it sorts itself out.