Disney World has been experiencing larger crowds in the parks recently. And we’re starting to see a few changes already!
Magic Kingdom
Disney has brought back some of the amazing seasonal entertainment we all know and love, more restaurants and dining kiosks are opening, and each day seems to bring more news of extended hours for the parks.
As these changes are taking place, Disney continues to survey guests to find out what’s important and not important to visitors to determine what future changes they need to implement. They want to know more about guests, including what services and experiences will entice them to come back, and what will keep them away.
As the resorts and parks reopened after a months-long closure due to the global pandemic, Disney started sending out LONG and detailed surveys to guests.
Princess Cavalcade
While we haven’t received another survey in a quick minute, we were sent a questionnaire about our time in the Magic Kingdom after a recent trip to the park! During the survey, we were asked how soon we’ll return and whether we plan on taking a trip to any part of Disney World over the next five years.
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Disney was also curious about how guests currently returning to the parks felt about the re-openings in the midst of the current health crisis.
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The questionnaire went on to ask if we had been in Disney World for a single day or multiple day visit and what ticket we had used for entrance. Despite the fact that we received the survey after our specific visit to the Magic Kingdom, the questionnaire wanted to know what other theme parks and places in Central Florida we traveled to during our stay.
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Since Disney highly values guest experience, we were asked about own interactions with the attractions, characters, and other entertainment around the parks.
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We were also given the opportunity to provide feedback about our experiences with food and beverage locations, Disney transportation…
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…and even the Disney Cast Members in the wake of the 28,000 layoffs that have recently occurred at the domestic parks.
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As guests have returned to the parks, not every experience is available with limited capacity and safety measures in place at the moment. The survey wanted to know what new rules and regulations people were aware of before heading to the parks again…
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…and if these situations negatively impacted their visit to the parks.
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Disney went on to focus a LOT in this survey on how current experiences have affected their guests. We were given a series of questions that asked about whether we felt certain situations had a positive impact, no impact, or a negative impact on our vacations. This included questions about the absence of FastPass+, nighttime spectaculars, character meet and greets, Extra Magic Hours for hotel guests, and more. And many of the questions surrounded the additional health and safety procedures included in the parks…
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…unavailable entertainment…
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…modified experiences…
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…and the new requirement to use the Disney Park Pass reservations upon entry.
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As the survey wrapped up, the final questions had to do with purchases that we made in Disney World and how we felt about the cost of food, merchandise, and more (it’s like they know we’re obsessed with all the Halloween items in the parks right now).
Interestingly, it also asked how much money we spent in the Central Florida area — not just in Disney World.
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As Disney World continues to change park hours and re-introduce entertainment, the surveys that guests are given help the parks determine their best options are moving forward. While they might take a little bit of time, you can directly influence how the parks and resorts change in the near future by filling out the surveys. How cool is that??
Magic Kingdom Sign
As we continue to head back to Disney World, we’re also here to answer any questions you might have about how your next vacation could be different!
Find out what Disney World restaurant had a major comeback recently!
Disney Park Reopening Details and Info
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Click HERE To See FULL LISTS of the Rides, Attractions, Shopping, Entertainment, and Restaurants Opening in Disney World!
TUTORIAL: How To Use Disney World's NEW Park Pass Reservation System
ALL Disney World Reopening Procedures
Disney World Hotel and Ticket Booking Information
We’re Visiting ALL the Reopened Disney World Hotels and Have All the Need-to-Know Details
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Have you received any guest experience surveys recently? Let us know in the comments below!
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Any ideas how they are going to handle the growing wait times on rides? We’re scheduled to go in November and concerned about the ever-growing wait times w/o any immediate plans to reintroduce Fast Passes. We may cancel and wait until everything is (somewhat) back to normal. More people + fewer cast members (with the layoffs) has me thinking of holding off.
We will be headed to Disney World next month, and while I was on the website this morning, I received a pop up to complete a survey that asked about my comfort level with visiting, when I’ll be visiting, where I’ll be staying (on property vs off). as well as how many times I’ve visited in the past. I’d never had a pop-up survey like that before. I just REALLY want park hopping to come back!
I like the idea of pre ordering food but please bring back fast pass
Park hopping needs to come back!! That was one of our major joys of being Annual Passholders. I don’t see why it can’t be reintroduced by way of – on the day you are at a park using the reservation system and you would like to visit another park, to check reservation availability for park number two and if there is last minute availability be able to make a same day reservation for it.
Every single perk (with the exception of 30% off merchandise, 10% off limited sit down dining and free parking) has been taken away from AP’s (and everyone, really). No park hopping, fireworks, parades, meet and greets (and it is understandable about the last three, i.e. physical distancing). But please bring back the park hopping!!!🙏🙏
It’s to bad that they would not let you link the survey to your website. This is a captive audience of Disney users that would shed light on changes that are needed to bring back customers, instead of a very limited group that has been there.
We had 5 nights at beach club direct from Disney and 4 park days. Soon as we saw the wait times (and no fast passes), we cancelled the trip with full refund, extension of tickets. We stayed at Swan instead and enjoyed the pools, mini golf, and offsite attractions like TreeTops. Much, MUCH, more fun than 40-90 minutes ques in the Florida heat (masked up non-stop; masks are important.)
I’m not returning to property until FastPasses return. Saved $5,000 and still had the Swan trip.
My daughter and I have been Annual Pass Holders doe 17 years. I guess we didn’t make the cut for any survey. We have only been able to get reservations for 3 days in Sept. We have seen what appeared to some visitors in special lines acting as Fast Pass users. We inquired about Fast Passes and the answers were they aren’t currently available, while it appears contrary to what we saw.
I want the Character Meet and Greets to come back ASAP!!!!
Barbara, I’m not sure if this is true for your situation, but we do know at least at times that Disney is using the FastPass queue for Disability Access Service users who have an attraction return time and to increase physical distancing in the regular queue.
Barbara, we saw that too. I was wondering if those were people who were in line when the ride went down so they were given a pass to come back? That’s just a theory, though.
Barbara, my family and I used the Rider Switch for 2 rides (due to height requirements) and we had to return in the fast pass line. Maybe that is what you saw.
Like everyone else, I would like fast passes back.
We want to see Extra Magic Hours brought back. Incentive for staying on property, period of shorter wait times, and help justify the cost.
This was our first year as an Annual Passholder and probably our last. COVID isn’t Disney’s fault, but I believe they should have done better to compensate pass holders–an extra month really doesn’t cut it. There is just too much gone. I don’t understand why park-hopping can’t return while utilizing the park pass system. And they need to bring back Fastpasses.
Additionally, I always liked mobile ordering. But, it’s not as efficient and “magical” as before as everyone is doing it and their systems/staffing don’t always support it.
They need to look down the road and figure out how to bring back more entertainment!