Disney just shared more details about their new Disney Genie service that will help guests plan their vacations.
©Disney
The new service will feature things like forecasted future wait times and a personalized itinerary. It also will take over for the FastPass+ and MaxPass systems, and replace them with new paid services. Disney also announced that they are enhancing their Disability Access Service program.
The Disability Access Service (DAS) program is offered to assist guests who have a hard time tolerating extended waits in a regular queue environment due to disability. It does not let you immediately access rides, but it lets you request a return time for a specific attraction that is comparable to the current standby wait time.
Space Mountain DAS and Rider Switch
Disney said that they are making some enhancements to their DAS program with the Disney Genie.
©Disney
They are adding 2 new features to the program this Fall. The first is being able to virtually register with a Cast Member over a live video chat as early as 30 days in advance of a park visit. Right now, live chat will only be offered in English.
Magic Kingdom Guest Relations
While talking with the Cast Member, you can also select up to 2 experiences per day (subject to availability) using the new DAS Advance planning option. The advance selections have to be booked at least 2 days before the day you plan to use them and you cannot make selections the day of your visit.
Big Thunder Mountain Railroad
If the experience you want is available, you will have a one-hour return window to redeem during the day of your visit. The selections you make will show up as plans on the My Disney Experience app or Disney’s website. Currently, you get return times by visiting an experience to get a return time from a Cast Member, or visit a Guest Relations location.
Haunted Mansion
The second new feature is a convenient way to virtually select DAS return times for attractions! Instead of having to physically go to an experience or a kiosk to get a return time from a Cast Member, guests registered in the DAS program (and their party members) can make return time selections right in the My Disney Experience app during the day of your park visit!
Disney Genie ©Disney
These 2 new options will be available in addition to their existing, in-person DAS program.
Alternative Access Entrance
Disney says that if any of the statements made by a Guest in the process of registering for DAS are found not to be true, the Guest will be permanently barred from entering Walt Disney World Resort and the Disneyland Resort, and any previously purchased annual passes, Magic Key passes, tickets and other park products and services will be forfeited and not refunded.
Annual Passholder Ticket
You can visit the Services for Guests with Disabilities page on DisneyWorld.com and Disneyland.com for more details! Stay tuned to DFB for more updates on Disney Genie.
Click here to learn more about Disney Genie
Join the DFB Newsletter to get all the breaking news right in your inbox! Click here to Subscribe!
WE KNOW DISNEY.
YOU CAN, TOO.
Oh boy, planning a Disney trip can be quite the adventure, and we totally get it! But fear not, dear friends, we compiled EVERYTHING you need (and the things to avoid!) to plan the ULTIMATE Disney vacation.
Whether you're a rookie or a seasoned pro, our insider tips and tricks will have you exploring the parks like never before. So come along with us, and get planning your most magical vacation ever!
Are you excited to use Disney Genie? Let us know in the comments!
Our handy (and portable!) ebook guides make sure you get the best deals and can plan a vacation of a lifetime.
Disney has always been very accommodating to the disabled; it’s just infuriating that some people actually take advantage of that when they aren’t truly handicapped in anyway. 😡