Southwest Airlines Issuing Refunds Following Massive Holiday Cancelations

In case you haven’t been traveling or following the news lately, Southwest has been going through it for the last few weeks.

Have you flown recently?

After massive delays and cancellations at the end of the year, Southwest Airlines’ CEO issued an apology for the turmoil that left holiday travelers scrambling. Now, the company has started to issue refunds and rapid rewards points to those who were affected by all of the delays and cancellations.

Earlier this week, select Southwest customers received an email from the company that included an apology as well as bonus Rapid Rewards® points “as a gesture of goodwill.”

Southwest issues apology email

In the email, Bob Jordan, the CEO, shares that he knows “no amount of apologies can undo your experience,” and reassures that the company is working hard to make it right. Requested returns, reimbursements, and lost baggage processes are “being handled with great urgency.” Lastly, they have issued 25,000 Rapid Rewards® bonus points (per person) to those affected by the disruptions. According to Southwest, “these points equate to a redemption value of over $300.”

On December 31st, Southwest shared on their Twitter that they are refunding canceled flights from 12/24/22-1/2/23, refunding select travel arrangements made, and helping you reconnect with displaced luggage, so if you haven’t yet contacted them regarding these issues make sure you do so!

Customers disrupted by our operational challenges who have questions about flight refunds, alternative travel arrangement reimbursements, or locating displaced luggage, please follow the link below.

— Southwest Airlines (@SouthwestAir) December 31, 2022