These days, if you’re heading to Disney World, you should probably be prepared to use your phone a LOT.
Cinderella Castle
From booking Lightning Lanes to making dining reservations to Mobile Ordering food and checking wait times, there are SO many tasks you’ll do on the My Disney Experience app each day of your trip. However, the app doesn’t always work as intended! Technology can be finicky, and this morning, many people are having some big vacation planning problems.
UPDATE: Disney’s systems seem to have returned to normal as of 12:12PM ET.
This morning we got a warning message on the My Disney Experience app letting us know that some payment options are currently unavailable. At this time, PayPal is the only thing available in “select flows.” Disney notes that it is actively working to solve the issue.
©Disney
Related to this problem, we noticed that several options were unavailable on the app. We had problems attempting to book Lightning Lanes since they require a form of payment, and when we went to book dining reservations, we got an error message.
©Disney
After noticing the problem for Disney World, we also checked the Disneyland Resort app. The same problem is happening on the West Coast!
Disneyland
So basically, if you’re trying to use the My Disney Experience or Disneyland apps today, you may have issues with anything that requires payment or a card to secure your booking. We’ll keep an eye on the glitch and update you when things are resolved, but until then, you may notice modified procedures in the parks.
Main Street, U.S.A.
UPDATE: One of our team members was attempting to book Lightning Lanes for their upcoming vacation and was told that Guest Relations could not help them with those bookings. So if you’re attempting to book your Lightning Lanes, you’ll have to wait until the system is fixed.
Mickey & Minnie’s Runaway Railway Lightning Lane
Also, the Disney Store website has been updated with a warning about this payment issue as well. It looks like it’s affecting more than just the parks! PayPal is still available as a payment option, but cards cannot be processed for online shopping purchases.
©Disney
Stay tuned to DFB for more updates and news from the Disney parks! We’ve got you covered with the latest.
Click Here to Learn More About My Disney Experience!
Join the DFB Newsletter to get all the breaking news right in your inbox! Click here to Subscribe!
WE KNOW DISNEY.
YOU CAN, TOO.
Oh boy, planning a Disney trip can be quite the adventure, and we totally get it! But fear not, dear friends, we compiled EVERYTHING you need (and the things to avoid!) to plan the ULTIMATE Disney vacation.
Whether you're a rookie or a seasoned pro, our insider tips and tricks will have you exploring the parks like never before. So come along with us, and get planning your most magical vacation ever!
Do you use the Disney apps when you’re in the parks? Tell us in the comments!
Our handy (and portable!) ebook guides make sure you get the best deals and can plan a vacation of a lifetime.
I got this message when I was booking lightning lanes but my charges did you through anyhow!
Not on this subject but in a previous email you mentioned a product available on Amazon for charging Magic Band+. Can you pls tell me again? Thanks.
Hi Linda! Are you talking about this one?
Well it sounds like it’s a good idea to add Paypal to our payment methods on the Disney app before our next trip!