Disney World has reopened in the midst of the global health crisis, and they’ve gone to great lengths to keep everyone safe.
With limited capacity and added health measures, the Disney parks are certainly a controlled environment. Still, there are some folks that we worry about in the reopened Disney World — the Cast Members. This whole thing has been hard on the people who are MOST responsible for keeping the magic alive in Disney World.
The closures were challenging for many Cast Members.
When we say that the closures have been hard on the Cast Members, we’re thinking first of the months of uncertainty. Unfortunately, the closure of the Disney parks was so unprecedented that Cast Members were caught off guard and later left out of work and in the dark for weeks. Many went into this envisioning being home for a few DAYS, not MONTHS.
In March, Disney first suspended the Disney College Program, the Culinary Program, the Cultural Exchange Program, and the Academic Exchange Program. Cast Members from these programs were sent home as quickly as possible, and some of these programs are still suspended. Disney executives expressed support, but these Cast Members had suddenly lost their jobs — and that wasn’t the end of things.
Soon after, most other Cast Members were sent home. At first, Disney noted that they would continue paying their full-time employees for a couple of weeks, but on April 19th, Disney furloughed over half of its Cast Members through a series of union agreements. Full-time Cast Members were able to keep their health insurance, but they weren’t getting a paycheck during this time.
With no sign of the parks reopening, Cast Members then had the option to file for unemployment, but that wasn’t easy. At-home protests soon broke out in response to the difficulties of accessing the unemployment system in the state. If a Cast Member was unable to get through the unemployment system, their hardships faced during the closures could be even more challenging.
Click here to learn more about the financial reasons behind the furloughs.
As the closure came to an end, folks were slowly called back to work — and there were mixed feelings from the Cast Members.
A limited number of Cast Members returned to work when Disney Springs reopened in late May. When it was announced that some resorts would begin to reopen in June and the parks would follow in July, Cast Members were slowly called back to work, accompanied by more union agreements.
Disney shared that some Cast Members were super excited to start getting back to work. We spoke with a lot of Cast Members in the early days of opening at Disney Springs who shared this sentiment.
On the other hand, some were not as excited. Per CNBC, some Cast Members petitioned for the parks to remain closed.
Upon returning, Cast Members were re-learning jobs that were updated to include new health and safety protocol. And this came with lots of questions. How does a Cast Member safely check a child’s height now? If a guest needs assistance buckling their seatbelt on a ride, can the Cast Member help?
More importantly, what if a guest isn’t complying with the new protocol? What if something goes wrong? These are new questions that Cast Members are expertly navigating. But your patience is always helpful.
Click here to see Disney World’s welcome-back message to Cast Members!
Disney has put significant safety measures in place to protect Cast Members, but is it enough?
Amusement parks, when fully complying with all recommended guidelines, are considered a moderate risk setting by the Center for Disease Control and Prevention. Disney has gone to great lengths to install new health and safety measures to protect guests and Cast Members. Unfortunately, there’s no certainty that they 100% protect everyone.
Union Cast Members who do get sick and need to quarantine will be guaranteed time off. Disney is hoping to avoid this situation by helping to keep Cast Members distanced and safe with the use of Mobile Order, plexiglass shields, and providing face masks and face shields.
Overall, Disney has met and exceeded the guidelines set forth by government and health officials. But we all know that going anywhere besides one’s home is a risk these days.
Click here to learn more about the union agreements for Cast Member safety.
We’re worried that some guests might mistreat Cast Members as they try to enforce the rules.
Today, Cast Members have some added responsibilities that weren’t part of their original job duties. Cast Members are in charge of making sure guests socially distance and wear a mask at all times.
As was the case with park regulations before the closures, Cast Members don’t make the rules and (whether they agree with the rules or not) may not have an easy time enforcing them; so we’re especially worried about those guests who may be resistant.
Unfortunately, we have spoken with some Cast Members who have already dealt with some mistreatment from guests. The social distancing squad (a new yellow-shirted team charged with enforcing the new rules) have dealt with namecalling from guests and some have shared with us that they have opted to walk in pairs so as to not be confronted by an angry guest alone.
Cast Members have been a huge positive part of the reopening of the theme parks. They are doing a lot to keep us safe and happy and we would hope guests would show them the same courtesy.
Remember, every single guest has a CHOICE as to whether they want to spend their time in Disney World. And while Cast Members also technically have a choice as to whether or not they want to work in Disney World right now, many have financial obligations that make keeping their job a necessity.
Click here to learn more about how Disney is enforcing the new requirements.
What can WE do to help?
Here’s what YOU can do to help Cast Members do their jobs during this somewhat challenging time. By going to Disney World right now, you’re assuming the responsibility of following ALL of the rules. Keep your mask on and socially distance, and DON’T get upset with a Cast Member for reminding you to do so — they’re really, truly just doing their jobs.
Cast Members have to follow these rules too. In fact, while you’re standing in the Florida heat in a face mask, many of them are required to do the same in a mask AND a face shield. You can head to a relaxation station or make an Advance Dining Reservation for a break from your face covering at will, but the Cast has to make use of their limited work breaks.
Plus, it’s now a (very new) part of their job to enforce these new rules. These folks are real people. Some of them may not agree with all of Disney’s rules and some of them may be anxious about being around so many people when health is such a concern. They will STILL be enforcing Disney’s requirements and helping guests navigate a reopened Disney World.
So again, follow the rules in the first place. Wear your mask and keep your distance. If a Cast Member DOES ask you to do something differently, listen, and be kind about it. Please don’t try to cheat the system or trick Cast Members into thinking you’re following the rules. Just follow them.
Disney has instituted the current measures for guest AND Cast Member safety. Regardless of politics or preference, you’re agreeing to Disney’s measures (wear a mask, physical distance, listen to Cast Members) by arriving on property. This is just like how you agree not to wear offensive clothing or smoke in the parks.
One great step forward is to learn what will be expected of you in a reopened Disney World. If you don’t feel comfortable agreeing to wear a mask all the time (or anything else now mandated), you might need to postpone your trip.
Of course, most guests are doing a great job following the rules. For all of the bad stories, we’ve heard quite a few good ones. This is a challenging time for all of us, Cast Members included, and it’s important that we are courteous to one another. Especially right now, remember to be KIND. A smile (with your eyes of course!) and a little bit of patience can go along way.
Click here for some tips to navigating a reopened Disney World!
Disney Park Reopening Details and Info
Click HERE for the All Latest Updates
Click HERE To See FULL LISTS of the Rides, Attractions, Shopping, Entertainment, and Restaurants Opening in Disney World!
TUTORIAL: How To Use Disney World's NEW Park Pass Reservation System
ALL Disney World Reopening Procedures
Disney World Hotel and Ticket Booking Information
We’re Visiting ALL the Reopened Disney World Hotels and Have All the Need-to-Know Details
We’re LIVE in Disney World's Magic Kingdom For the FIRST Time Since the Closures
We’re LIVE in Disney’s Animal Kingdom For the FIRST Time Since the Closures
We Got a FIRST LOOK at Disney World’s New Character Cavalcades and Entertainment!
Everything You NEED To Know About Wearing Masks in Disney World
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Want to show some appreciation for Cast Members? Let us know in the comments!
Steve Brown says
Amen to this
Barbara says
Thank you for shedding some light on our struggle! People have no idea what we have been through and still going through. I am 67 a CM and my 24 year old daughter also a CM shares an apt. with me. It has been a struggle, she is back to work but I am not yet . This article made me cry just to know that someone cares enough to put this out there.
Jimmie says
When will the rest of us get called back to work!🙁
Msky says
Thank you so much for this post! CMs have missed making magic, but there are a lot of challenges in coming back. I was at Pirates League, so I won’t be recalled for a long time, which breaks my heart. That being said, CMs just want everyone to be safe and happy- Being kind and following rules makes it so much easier!
DFB Sarah says
Barbara, thank you for your sweet message. We think about CMs and the incredible tasks they undertake every day.
Davida says
Disney World is a special place, and it’s not just because you can “fly” like Peter Pan or ride on Dumbo; it’s because of the cast members with their smiles and helpfulness, going the extra mile every day to sprinkle magic around.
Alexis says
The Cast Members are doing a fantastic job! They are on the front lines too! I admire them for coming back to work and trying to keep the Guests and themselves safe while in the parks, at the Resorts, at Disney Springs and on Disney property!
Mr.John says
Cast member not getting paid and waiting to go back to work ! Disney respect your great cast members I have been going to Disney for over 20 years never had a bad experience ! All great people for shore !
Darlynne says
Thank you for this reminder, especially that we have a choice about visiting and most CMs don’t.
David says
I can never see the point of people complaining about the rules put in place. If you do not agree with the rules do not go. Don’t take out your frustrations on people who are just doing a job. I could never do there job in Disney I would have been put away years ago, but I am very grateful to all the Disney staff who try their best to make peoples vacation the best they can
Michelle says
I think the Cast Members are amazing and it must be so difficult for them in these uncertain times. I can’t believe guests are giving them a hard time. These guests should be thankful that the Cast Members are going out of their way to keep the parks open. Wishing all the CM’s well and let’s hope everything gets back to normal soon
Lynn Manning says
I worked at a Disney Store for 15 years. Since moving to Florida I have gone to the parks often (I even worked there very briefly a few years ago). Good cast Members are a breed apart. I was worried about people abusing them as I have seen people in the area I live in verbally and sometimes physically abuse and demean workers and people who choose to follow the guidelines for the good of all. I hope the majority of guests are respecting the rules and the Cast. I have been a passholder for almost fifteen years. Unfortunately I have no idea when I will be able to use my present pass again. I take care of elderly parents and cannot afford to take the chance of bringing this thing back to them. If I were alone, I might think about coming to the Park because of the Cast Members and the precautions. Thank you all and stay safe.
Jessica says
Would you go to someone’s house and misbehave? If the answer is yes, stay home and save your money for a staycation.
Todd says
Anyone who is abusive to Cast Members is a disgrace to the human race. Those who fail to respect Cast Members aren’t deserving of the Disney experience. I’m not a CM, but a guest who has always found the most magical experiences to be the conversations I have been able to have with CMs. Each year we look forward to seeing some of them just as much as any attraction. They make the magic. It certainly isn’t easy and is tougher than ever right now.
Auntie Em says
I think this article should be pinned to top of every DFB email. Not only are CM dealing with everything stated above but some even have coworkers who have tested positive for the virus. There have been massive call-outs daily, putting even more stress on those who can/do show up to work.
Please be kind. These CM are putting their health on the line so that others can take a vacation.
Christy says
100,000% agree with everything you said in this article. The only thing I would add is EVERYONE on the front lines deserves respect and kindness and patience. The people at stores you shop, bus drivers, flight attendants, fast food workers, etc, they don’t have a choice about following their employers rules but we can choose how we respond and treat them and each other.
Anita Ellenburg says
Thank you so much for this! My daughter is a castmember and I know she has met with some resistance from some guests who don’t like the new rules. This happened before the closures too and there will always be people who act rudely towards others, but it’s somewhat heightened now. Please be kind to castmembers! They are doing their best to make your day magical!
Bennie L Gullette jr says
Ive been going to Disneyland for the past 30 odd years… just about every year… this the 1st year i missed a year.. but i wont be going back until covid19 event201 is over with…
Sunshine says
My husband worked as a contractor for Disney in the office. He was let go with one week notice. He has no benefits because the contract was terminated. He does not know if he will be called back or not. There has not been any communication concerning the job status. On top of not having a job or benefits he was just diagnosed with cancer.
Mary says
My daughter and I just returned from a very pleasant trip to Disney World. The cast members were wonderful, and all of the safety precautions that Disney has set in place work great. We both felt safe being there and were very appreciative of what the cast members were doing. It was great to be back at Disney World because we are both vacation club members and annual passholders. Disney is really trying to bring back the full magic in bits and pieces, and they’re doing a great job. I believe that if you are not willing to follow the guidelines that Disney has set up to keep everybody safe that is in the parks, both guests and cast members included, that you really should not be there because you are putting people at risk. I want to give a big thank you to those cast members that did go up to guess that were not following the rules because it made me feel safer. My daughter was supposed to be there now in the college program, and I am hoping that she will be able to be a part of that program in the near future. This has been a dream of hers since she was tiny. Thank you Disney for putting some magic back in our lives.
Hannah says
Thank you for posting this, people needed to hear it
Wynnecarol Keniston says
I want to go to the Parks, but I will not be doing so if I have to wear a mask outdoors. Hope to see you all sometime in the near future. Wynn