We Just Realized Something HUGE is Missing From Disney World’s New Hotel Expansion

By Robin Burks Leave a Comment

Disney World’s newest hotel tower, Island Tower at Disney’s Polynesian Village Resort, opens in just a few days, but we recently got a chance to see it EARLY.

Island Tower

We had the opportunity to step inside the hotel and check out its gorgeous lobby, as well as visit a variety of room types. We also spent some time chilling out in the Terrace Gardens, as well as check out some of the food from the tower’s new restaurant, Wailulu Bar & Grill. But there was one thing that struck us as odd when we first stepped inside the new expansion: something BIG is missing from this hotel.

When we visited the lobby of Island Tower, we looked all over and realized that there isn’t a typical hotel check-in desk. Like NONE. Nada. NOTHING. So if you’re staying here, how are you supposed to check in? We are perplexed!

Lobby

Well, obviously, you can always do Mobile Check-in on the My Disney Experience app, but if you need help, there are Cast Members in the lobby who can help you with anything you might need, including checking in and room requests, as well as help you with any issues you might have with your room.

Overview of the lobby

This is also not a case of Disney just not having put in a check-in desk yet at the hotel. We spoke to a Cast Member who told us that there are no plans to add an official check-in desk. So, yes, this is all part of Disney’s plans for the hotel. Maybe it has something to do with keeping the aesthetic in the lobby more chill or something?

There is beautiful art all around the lobby

Anyway, we thought this was interesting because this is a first for us, so if you happen to be staying at Island Tower, don’t freak out if you don’t see a check-in desk: just find a Cast Member to help you.

Stay tuned to DFB for more.

We’re Among the First to See Disney World’s NEW Hotel Tower. Here’s What to Expect.

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What do you think? Would you miss a check-in desk when you’re at a hotel? Let us know in the comments!