3:00pm UPDATE:

We’re being told by readers that at this point, reservations made for Be Our Guest via the automated system that do not have a credit card guarantee will not be cancelled (thank goodness). It’s still a roller coaster ride, my friends. I was told this morning that they would be cancelled, but many readers have written to let me know that the tune seems to have changed this afternoon. Call to be sure, but it looks like we’re out of the weeds.
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Well, what a morning it’s been! For those of you who have battled the phone lines as I have, I feel your pain. Here are a few learnings and warnings from this morning…also some action steps:

Automated Booking Service and Credit Card Numbers

For those who booked reservations for Be Our Guest Restaurant through the automated booking service this morning (i.e. you did NOT speak to an actual human being), these reservations have not been held with a credit card guarantee and may be cancelled today due to a glitch. You will need to call back on the dining line today and modify your reservation, adding a credit card number guarantee.

My personal experience: I booked via the automated line and ended up battling busy signals for over an hour before finally getting back through to the system. The dining reservation agent I spoke to put me through to the Dining Help line. The Dining Help line agent added my credit card number to the reservations and gave me new confirmation numbers.

If you do this, continue to confirm your reservations today and tomorrow as a precaution.

Current State of Reservations

Currently, I’ve heard nothing negative about reservations that were booked through an actual agent today. Those should still be in place.

For those of us still trying to get reservations, from what I can tell many Disney dining and reservations lines are still busy, and many dates in [Read more…]