UPDATED June 18, 2024
The Disney Disability Access Service (DAS) is a service that accommodates Disney World and Disneyland visitors and their families who have difficulty tolerating extended waits in a traditional queue (or line) environment for an attraction due to a disability.
Disney has long earned a reputation for being an accommodating vacation destination for families that have a wide range of health or nutritional needs to work around, and the Disability Access Service is just one of the tools that help families have the Disney vacation that fits with their family needs.
For individuals and families who utilize this service, it is important to know that changes came to the service on May 20th, 2024 in Disney World and on June 18th, 2024 in Disneyland. We hope this page provides you with helpful information. Please be aware that we will be using the acronym DAS as well as “Disability Access Service” throughout the text below.
What is the Disability Access Service (DAS)?
Disney explains that “DAS is one of the programs offered at Walt Disney World Resort theme parks intended to accommodate those Guests who, due to a developmental disability like autism are unable to wait in a conventional queue for an extended period of time.”
With DAS as it currently stands, you can schedule a return time equivalent to the current standby wait for an attraction. The service does not provide immediate attraction access.
Recent Changes to the Disability Access Service
As of May 20th, 2024 in Disney World and June 18th, 2024 in Disneyland, Disney is partnering with Inspire Health Alliance to assist with its DAS approval process.
DAS Party Size
The party size for DAS has changed from accommodating six people to only “immediate family” or four other people. For example, if you have a DAS pass and are visiting with six of your family members, all of them will be able to join a line with you. However, if you are visiting with six of your friends, only four of them would be able to join lines with you.
DAS Pre-Entitlements
Additionally, the rules regarding pre-entitlements have changed. DAS previously came with two pre-entitlements via Lightning Lane access. Now, pre-entitlements and DAS are no longer grouped together, and instead are considered as separate options depending on guest needs. In many cases, those who are eligible for DAS will NOT receive those entitlements.
In terms of those “pre-entitlements,” Disney hasn’t been very clear*, but we think that those refer to the ability to enter two Lightning Lanes per day using a DAS pass (and thereby avoid the standby line), or the ability to book these two Lightning Lanes in advance. Under the new changes, it may be that Disney is no longer automatically allowing anyone in the DAS system to have those two Lightning Lanes, and instead might require a person in the system to meet further criteria.
* As these changes have just gone into effect in Disney World, we’re continuing to look into this and will update you here with more information.
DAS Enrollment
Guests who wish to enroll in the Disability Access Service may register on the Disney World or Disneyland website to begin the process. A search on the websites for “Disability Access Service” will lead you to the appropriate channels.
As part of the recent changes, the DAS enrollment has been EXTENDED from the previous 60 days to 120 days. So, once you’re registered within the DAS system, you won’t have to register again for another 120 days.
Please be aware that the Disney World website states that “The Guest for which DAS is being requested must be present during registration and must experience the attraction when redeeming a DAS return time at Walt Disney World theme parks.”
DAS “Return to Queue” Process
Finally, a newly-defined “return to queue” process is being put into place for people who may need to leave queue lines for a bit in order to get through the full queue. Full details regarding this process are still being revealed.
We will continue to keep you posted as this new system rolls out and more information is revealed.
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