UPDATED October 20, 2024

The Disney Disability Access Service (DAS) is a service that accommodates Disney World and Disneyland visitors and their families who have difficulty tolerating extended waits in a traditional queue (or line) environment for an attraction due to a disability.

Disney has long earned a reputation for being an accommodating vacation destination for families that have a wide range of health or nutritional needs to work around, and the Disability Access Service is just one of the tools that help families have the Disney vacation that fits with their family needs.

For individuals and families who utilize this service, it is important to know that changes came to the service on May 20th, 2024 in Disney World and on June 18th, 2024 in Disneyland. We hope this page provides you with helpful information. Please be aware that we use the acronym DAS as well as “Disability Access Service” throughout the text below. 

What is the Disability Access Service (DAS)? 

On the Disney World website’s Disability Access Service page, Disney states that: “DAS is intended to accommodate only those Guests who, due to a developmental disability like autism or similar disorder, are unable to wait in a conventional queue for an extended period of time.”

Recent Changes to the Disability Access Service

As of May 20th, 2024 in Disney World and June 18th, 2024 in Disneyland, Disney is partnering with Inspire Health Alliance to assist with its DAS approval process.

DAS Enrollment

Guests who wish to enroll in the Disability Access Service may register on the Disney World or Disneyland website to begin the process, which includes a live video chat with a Cast Member* (which requires the presence of the individual who will be registered to us the DAS) as soon as 30 days before visiting a park. A search on either website for “Disability Access Service” will lead you to the appropriate channels. During the live video chats, “Guests can meet virtually with a Cast Member using live video chat to determine what services may be appropriate to support their visit to the theme parks, including DAS” according to both websites.

*Please be aware that in Disney World, there is NOT an in-person option for DAS registration, but guests can participate in a live video conference on the day of their visit if they do not register in advance. In Disneyland, guests can have an in-person at an Accessibility Services Kiosk during a park visit if they do not register in advance.

DAS Length of Validity

As part of the recent changes, the DAS enrollment has been EXTENDED from the previous 60 days to 240 days, or the date that your Disney World ticket expires. So, once you’re registered within the DAS system, you won’t have to register again for another 240 days.

Please be aware that the Disney World website states that “The Guest for which DAS is being requested must be present during registration and must experience the attraction when redeeming a DAS return time at Walt Disney World theme parks.”

DAS Party Size

The party size for DAS has changed from accommodating six people to only “immediate family” or four other people. For example, if you have a DAS pass and are visiting with six of your family members, all of them will be able to join a line with you. However, if you are visiting with six of your friends, only four of them would be able to join lines with you.

DAS Pre-Entitlements

Additionally, the rules regarding lines access pre-entitlements have changed. DAS previously came with two pre-entitlements via Lightning Lane access. Now, pre-entitlements and DAS are no longer grouped together, and instead are considered as separate options depending on guest needs. In many cases, those who are eligible for DAS will NOT receive those entitlements.

The Disney World website now shares that “After you’ve registered [for the DAS service] and entered the theme park, you can request your first return time.” In order to make return time selections, guests may use the My Disney Experience app in Disney World or the Disneyland App in Disneyland. Alternatively, “If additional assistance is required, Guests can also obtain return times directly from a Cast Member at any Guest Relations or Guest Experience Team location.”

Return times will be comparable to the current wait time in a Standby time for an attraction.

DAS Return Time Redemption and Next Steps

The Disney World website now shares: “On the day of your visit, have fun exploring the park until you can redeem your return time.” So, guests are able to visit other areas around the park until their return time window arrives.

Ten minutes after you redeem your return time, the next ride return time selection can be made via the My Disney Experience app in Disney World or the Disneyland App in Disneyland.