We all know the feeling — you need help from a company and have to sit on hold anywhere from 5 minutes to 2 hours.

A lot of those calls recently may have had to do with airline travel. Flights are super expensive right now, and over the summer, there were lots of cancellations that left some passengers stranded. If you’re used to calling customer service when something goes wrong, that option will no longer be available from one airline.

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