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4 Things Disney World Guest Relations Cast Members Want To Tell You But Won’t Cause They’re Too Nice

Disney World is the Most Magical Place on Earth, but sometimes some not-so-magical things happen.

Welcome to the Most Magical Place on Earth!

Sometimes, things go wrong during your vacation, but that is why Disney World has trained its Guest Relations Cast Members to help you out when something goes wrong. All of the parks have a dedicated area where you can speak to Cast Members about any issues, questions, or concerns. Guest Relations Cast Members really do want to help you, but sometimes they hear complaints that they just can’t control or hear over and over again. Of course, they would never tell you because they are too nice.

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Line-Skipping Is a Problem in Disney Parks, and Guidelines Are About To Change

By AJ and the DFB Team 34 Comments

If you’re going to Disney World soon, it can be daunting to take in all the information and policies.

Cinderella Castle

For many folks, Disability Access Service (DAS) is an important option to consider. Disney has long earned a reputation for being an accommodating vacation destination for families that have a wide range of health or nutritional needs to work around, and the DAS system is just one of those tools to help families have the Disney vacation that fits with their family needs. Disney just announced that the DAS system would undergo some important changes, and if you and your family are considering utilizing the services on your next vacation, you’ll need to be aware of these. Let’s talk about it!

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What Is a Disney World “Rain Check,” and Why Do You Need To Know Before This Fall?

By Brianna LeCompte 1 Comment

If you’re planning a Disney World vacation for this fall, we’ve got some important info to share!

Halloween in Disney World

If you’re excited to soak up all of the Halloween vibes of the season, Mickey’s Not-So-Scary Halloween Party might be on your must-do list for your fall trip. The party is a seasonal event held on select nights at Magic Kingdom, and guests have to purchase a separate ticket for the event. Mickey’s Not-So-Scary Halloween Party includes exclusive snacks, entertainment, trick-or-treating, and more. But what if things don’t exactly go according to plan?

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Can Guest Relations Charge Your Phone for You in Disney World? We Found Out!

By Samantha Kendall 1 Comment

Being on your phone is pretty much a necessity in Disney World these days. The My Disney Experience app (also called the Disney World app) is your one-stop shop for anything you might need on your vacation.

My Disney Experience app

The Disney World app is your park ticket and hotel room key, but it’s also how you can book dining reservations, order food, purchase souvenirs, check wait times, scan into Lightning Lanes, and more. But, all that work puts quite a bit of strain on your phone’s battery, which begs the question — Can Guest Relations charge your phone for you in the parks?

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A Celebrity LOST Their Phone on a Roller Coaster – Here’s What To Do if It Happens to YOU

By Robin Burks 1 Comment

It’s no fun to lose things in Disney World, but it does happen.

What happens if you lose your phone on a roller coaster

We’ve lost a lot of things on vacation, from items of clothing left behind at our Disney World hotel to little souvenirs we somehow lost track of to sunglasses that we might have laid down on a table and walked away from. We’re all guilty of it. But what happens if you’re on a ride, like a roller coaster, for example, and you lose your phone on it? Well, don’t panic, but that’s exactly what happened to one major celebrity. Alright, alright, alright, let’s tell you the story.

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If You Were Rained Out at Mickey’s Very Merry Christmas Party, Check Your Disney World App!

By Kayleigh Henniger 10 Comments

Spending the holidays at Disney World is super magical, until it’s not.

Mickey’s Very Merry Christmas Party

While typically, a bit of rain doesn’t affect park operations (it’s Central Florida, after all), there are instances when the rain can really put a damper on your magical vacation. Exhibit A: Mickey’s Very Merry Christmas Party. Yes, heavy rain can fully STOP the party from happening. This happened on November 16th, when the rain was so heavy that Cast Members stopped allowing folks into the party and marked the event as ‘rained out’ at around 8:30PM. All parades, fireworks, and meet and greets for the night were cancelled. Folks in the park said that the line for Guest Relations started at City Hall and went all the way back to Cinderella Castle, because they wanted their refunds! Well, if you were at the November 16th event and got rained out, we have good news.

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Can You DITCH Your Phone and Still Use Genie+ in Disney World?

By Robin Burks Leave a Comment

Planning your day in Disney World pretty much requires you to be tied to your phone these days.

Your phone does a LOT during your Disney World vacation!

You’ll need the My Disney Experience app to do a LOT, like checking in for dining reservations, ordering food, using Genie+, and more. You also need it for booking virtual queues for rides, as well as Individual Lightning Lane selections — or do you? Well, we found a way to do BOTH of those things without using your phone!

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Is It Cheaper To Buy Disney World Tickets Online Or At The Gate?

By Lisa Gilmore Leave a Comment

Are you one of those lucky folks with some extra cash in your pocket or bank account?

Disney World Theme Park Ticket Cards

We love finding that extra dollar or two in a old coat pocket, or in between sofa cushions, but can you also hold onto an extra few dollars based on where you buy your Disney Park tickets?

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PHOTOS: Guest Relations Just Got a NEW LOOK in EPCOT!

By Madison Owens Leave a Comment

EPCOT is currently undergoing a BIG transformation that includes new rides, restaurants, stores, and more.

Cosmic Rewind

Guardians of the Galaxy: Cosmic Rewind is about to open up officially, we just saw the opening of Connections Cafe and Eatery, and we found out a lot more about the new things still to come! And now, another part of EPCOT just got a transformation.

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When Are the WORST Times to Visit Guest Relations in Disney World? We Investigate.

By Matt Kirouac 1 Comment

Disney World can be a LOT. But we’re here to remind you that you’re not alone!

This is…a lot

Sure, we try and prepare you with as MUCH helpful and handy info and tips that we can, but there are certain things we can’t do. There are certain things better left to Disney World guest relations.

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4 Things Disney World Guest Relations Cast Members Want To Tell You But Won’t Cause They’re Too Nice

Line-Skipping Is a Problem in Disney Parks, and Guidelines Are About To Change

What Is a Disney World “Rain Check,” and Why Do You Need To Know Before This Fall?

Can Guest Relations Charge Your Phone for You in Disney World? We Found Out!

A Celebrity LOST Their Phone on a Roller Coaster – Here’s What To Do if It Happens to YOU

If You Were Rained Out at Mickey’s Very Merry Christmas Party, Check Your Disney World App!

Can You DITCH Your Phone and Still Use Genie+ in Disney World?

Is It Cheaper To Buy Disney World Tickets Online Or At The Gate?

PHOTOS: Guest Relations Just Got a NEW LOOK in EPCOT!

When Are the WORST Times to Visit Guest Relations in Disney World? We Investigate.

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